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Portfolio

Throughout the course of my career, I have worked on a wide range of publications and projects. Below you’ll find a sample of some of the work I have done – but please don’t hesitate to ask for additional samples if you would like to see more of one specific type of work.

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An Interview with Michael Tuno

An Interview with Michael Tuno

When Michael Tuno, president, World Class Dealer Services, founded his agency in 2003, he had already put a great deal of thought into what he wanted it to represent. He wanted to be the best in the industry, not only in what he did, but how he did it. No detail was overlooked in the planning - from the name, to the color scheme of gold and royal blue – as he set out to brand his agency for success. Read more
Best Practices in GAP Claims

Best Practices in GAP Claims

With GAP claims, it is all about communicating clearly with the customer. Larry Graves, senior vice president, Old Republic Insured Automotive Services Inc. (ORIAS), sat down with P&A Magazine to review some of the tips every provider should keep in mind for each step along the way. From having the right processes in place, to keeping those processes efficient - it will all add up to a GAP claims department that will be profitable for dealers, agents and administrators, as well as being a pleasant experience for consumers. Read more
Top Agents Talk About F&I’s Future

Top Agents Talk About F&I’s Future

At the P&A Leadership Conference at the Paris Hotel and Casino in Las Vegas, Randy Crisorio, John Braganini and Linda Fisher sat down with moderator David Trinder, CEO, F&I Administration Solutions to discuss the industry, where it is today, and where they see it going in the future. Read more
How Technology is Impacting F&I

How Technology is Impacting F&I

Technology is a constant. It is in every part of our lives, and the F&I office is no exception. At the P&A Leadership Conference at the Paris Hotel and Casino in Las Vegas, providers from around the industry sat down with moderator Greg Arroyo, editorial director, F&I and Showroom and Auto Dealer Monthly, to talk about the role technology plays in the industry, and where they see it going in the future. Read more